4. RIGHT OF WITHDRAWAL
4.1. The consumer has the right to withdraw from the purchase contract without penalty only in the dates of sales. After dates of sale the сontract can be canceled with 50% penalty from paid amount.
4.2. The withdrawal period is 180 days after signing the documents.
4.3. The notice of withdrawal can be sent by e-mail with with with confirmation of receiving.
4.4. The right of withdrawal is excluded in relation to the supply of goods tailor-made to specifications or clearly customized.
4.5. The buyer must return the product purchased and the refund will be suspended
after the receiving of goods.
5. WARRANTY AND SUPPORT
5.1. The parties agree that the guarantee is limited to 24 months from the date of delivery, provided that the complaint of lack of conformity has taken place in writing within 60 days of discovery of it and the goods have been returned to the seller for inspection. Eventually, in case of non-compliance, the buyer will have the right to have the conformity restored free of charge by repair or replacement of the good, or, if that is not possible, to a reduction of the purchase price or to termination of the contract.
5.2. The purchaser immediately loses the warranty coverage for the goods if, without the prior written permission of "Ancora Pens Distribution Co Ltd", he/she has operated on them directly and/ or requested third parties for assembly and/or disassembly and/or replacement of parts.
5.3. The warranty provided for defects is ineffective when:
5.3.1. the attached documents proving the purchase at "Ancora Pens Distribution Co Ltd" appear altered or illegible; the request will be processed only if the product will be returned with invoice or receipt and order confirmation form;
5.3.2. the product codes or serial numbers are altered, deleted, removed or made illegible;
5.3.3. the product has been repaired or modified by unauthorized personnel, before "Ancora Pens Distribution Co Ltd" was able to proceed with the technical check;
5.3.4. the result of the technical check reveals that the defect of the product comes from negligence or careless use;
5.3.5. whenever the fault is not found to be due to production, manufacturing or packaging defects.
The purchaser hereby renounces to compensation between the obligation to pay and any claims for eventual creditor positions of any kind.
7. APPLICABLE LAW AND COMPETENT COURT
7.1.The above-specified terms and conditions of sale are governed exclusively by Cyprus law, regardless of where the purchaser is located or the order has to be sent to.
7.2. For any controversy or dispute arising from this agreement shall be settled exclusively by the court where the consumer has residence.